Shipping

Free shipping on orders $200 and up. 

*Terms & Conditions: Free shipping on orders $200 and up offer valid on all purchases made at alexmill.com. Valid on orders shipped to the United States (excludes Puerto Rico and U.S. Territories) via standard ground shipping. Cannot be applied to previous purchases. Return requests must be made in accordance with our return policy. Terms are subject to change.

U.S. Shipping

Note: P.O. Box or APO addresses are mailed via USPS and are not eligible for Express shipping options.

    Orders typically ship out between 1-2 business days. Orders with expedited shipping that are placed after 12pm EST will ship the following business day. Orders placed on weekends and holidays will be shipped the following business day. Tracking information will be sent once the order has been processed and shipped.

    We appreciate your patience! Please contact help@alexmill.com with any questions or concerns.

    International Shipping

    How will my order be shipped?

    We offer free shipping.

    For most countries taxes and duties are able to be pre-paid at checkout or are already included in the product price.

    So, you can simply place your order, sit back, relax, and leave the rest to us.    

    When Will My Order Be Delivered?

    We ship worldwide using DHL ​Express. (Please note we do not ship to PO boxes.)   

    Orders will be dispatched within 2-3 business days and once it's shipped, we'll send over an email confirmation. 

    International DHL Express Shipping takes between 3-7 business days based on average.

    How Can I Track My Order?

    Once your order has shipped, you'll receive an email confirmation with a tracking number.

    What Is the Return & Exchange Policy?

    Unfortunately, at this moment, we're unable to accept returns on international orders (We're working on it though!), so all sales are final. 

    Can I use a gift card?

    Unfortunately we are not able to redeem gift cards towards an international purchase at this time. 

      Order Changes
      Once an order has been placed, we cannot make any changes to the order, including changing the shipping address. 

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