Q: Where are your store locations?

New York Soho 77 Mercer Street New York, NY 10012 (646) 707-0612 Monday-Saturday 11am-7pm Sunday 12pm-6pm Upper East Side 1182 Madison Avenue New York, NY 10028 (332) 345-3550 Monday-Saturday 10am-6pm Sunday 12pm-5pm Rockefeller Center 1 Rockefeller Plaza New York, NY 10020 Located on 49th street across from the rink (646) 825-3146 Monday-Saturday 10am-7pm Sunday 11am-6pm Email: rockcenter@alexmill.com

Question 1

What is your return policy?

Accepted Answer

We accept returns for a full refund within 21 days from the date the items are delivered. Refunds are only permitted for full-price items. Purchases with applied welcome discount codes are eligible for return or exchange. Sale or promotional items cannot be refunded or exchanged.

All returned items must be unworn, unwashed, and undamaged with intact original tags. We reserve the right to refuse a return that does not comply with the above conditions.

In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify us as soon as possible at help@alexmill.com. Once your return is received, it will undergo a quality review. Please allow up to 3 full business days for this to be completed. Once items have passed inspection, the refund will be processed, and a credit will automatically be applied to your original payment method within 2-3 business days (subject to your bank's processing time).

To start a return, please visit returns.alexmill.com.

There will be a $9 flat-rate fee per return package deducted from your refund. This fee is waived for exchanges.

There are no fees for returns and exchanges made in any of our shops.

All international purchases (outside the United States, including Puerto Rico and U.S. Territories) are final sales and are not eligible for return or exchanges. Don't hesitate to get in touch with help@alexmill.com for specific requests.

Question 2

What size am I?

Accepted Answer

We know how important sizing is, that's why we add specific size and measurement guides to every product.

Sizing does vary between styles. Check out our "Size Guide" on each product page for detailed measurements. Additional fit information is included in the product description and details.

If you have any sizing or fit questions, please get in touch with us at help@alexmill.com, and one of our stylists will assist you.

Question 3

Do you offer gift wrapping?

Accepted Answer

If you want your order gift wrapped, you may purchase Alex Mill gift wrapping for $6 at check-out.

Gifts are shipped in Alex Mill tissue paper and packaged inside a one-of-a-kind Alex Mill laundry bag. The laundry bags are unique pieces made entirely from Alex Mill's vintage textiles. The prints on the laundry bags will vary and cannot be changed.

Note: gift wrapping is not eligible for discount, return, exchange, or reimbursement.

Question 4

Do you offer price adjustments?

Accepted Answer

We will honor a one-time price adjustment on full-price merchandise within seven days of the purchase date. Note: an item's exact style and size must be in stock to be eligible for a price adjustment.

Price adjustments are only offered in the form of merchandise credit.

Final sale items are not eligible for price adjustments.

Question 5

Do you ship internationally?

Accepted Answer

Yes! We currently ship worldwide. You'll be able to switch to your country's currency on the top right corner of the website.

Shipping rates are calculated based on delivery method, location, and carrier at checkout.

International taxes, border clearance fees, tariffs, and value-added tax (VAT) will be calculated into your final order total during checkout. They are based on the individual product's country of origin and the classification of that merchandise and calculated by our shipper per the destination country's tax regulations. No further fees will be charged at the time of delivery. Please note that some countries and territories have taxes and duties charged upon delivery. See below section for countries and territories excluded from all-inclusive pricing.

Note: international taxes, border clearance fees, tariffs, and value-added tax (VAT) are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

DESTINATION	PROCESSING TIME	ESTIMATED DELIVERY	CARRIER
International	2-3 business days	3-10 business days	DHL Express

Currently, all international orders are final sale and returns aren't accepted; however, we're working on updating this as soon as possible.

Question 6

Where are your store locations?

Accepted Answer

New York

Soho

77 Mercer Street

New York, NY 10012

(646) 707-0612

Monday-Saturday 11am-7pm

Sunday 12pm-6pm

Upper East Side

1182 Madison Avenue

New York, NY 10028

(332) 345-3550

Monday-Saturday 10am-6pm

Sunday 12pm-5pm

Rockefeller Center

1 Rockefeller Plaza

New York, NY 10020

Located on 49th street across from the rink

(646) 825-3146

Monday-Saturday 10am-7pm

Sunday 11am-6pm

Email: rockcenter@alexmill.com

Question 7

When will my favorite item be back in stock?

Accepted Answer

We consistently restock our collections and popular styles. The easiest way to stay current is to sign up for our emails and waitlist.

Once the item becomes available, you will be the first to be notified!

Question 8

What is your holiday return policy?

Accepted Answer

All full price merchandise is eligible for a return. Items must be unworn and undamaged.

All sale items are not eligible for return or exchange.

Purchases from 11/1/2024 to 12/24/2024 are eligible to return until 1/15/2025.

Question 9

How do I track my order?

Accepted Answer

Once your order has been placed, we immediately send a confirmation email. We will follow up with the shipping notification and tracking number when your order is fulfilled.

You can also use our chat feature (found in the lower right corner of this window) to review all of your orders.

Question 10

How do I start a return?

Accepted Answer

To start a return or exchange, visit returns.alexmill.com or email help@alexmill.com.

Please note: a $9 flat-rate fee per return package will be deducted from your refund. This fee is waived for exchanges.

Question 11

Do you offer gift cards?

Accepted Answer

Yes! We offer gift cards in both physical and digital forms. Both can be redeemed in-store or online with the unique code on the physical gift card or in the email you receive with the digital gift card. Our gift cards never expire.

Physical gift cards are only available when purchased in-store.

Digital gift cards are sent upon purchase directly to the email address you used at checkout.

Sales tax will not be applied to gift card purchases. If other merchandise is included in your order, tax will apply only to those items.

Coupons and discounts cannot be applied to gift card purchases. Gift cards are non-refundable and can only be redeemed online and in-store.

Note: Gift cards are not currently supported by international customers.

If you previously purchased or received a digital gift card that you would like to redeem, please email help@alexmill.com.

Question 12

What countries or territories apply local taxes, duties or customs clearance fees upon delivery?

Accepted Answer

If you are ordering from any of the following countries or territories, please note that local taxes, duties or custom clearance fees may apply upon delivery:

Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D'Ivoire (Ivory Coast), Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Liechtenstein, Madagascar, Malawi, Maldives, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, North Macedonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Reunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Africa, Sri Lanka, St Barthelemy, St. Helena, Suriname, Swaziland, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Zambia, Zimbabwe

Question 13

Do you offer holiday gift wrapping?

Accepted Answer

If you want your order gift wrapped, you may purchase Alex Mill gift wrapping for $6 at check-out.

Gifts are shipped in Alex Mill tissue paper and packaged inside a one-of-a-kind Alex Mill laundry bag. The laundry bags are unique pieces made entirely from Alex Mill's vintage textiles. The prints on the laundry bags will vary and cannot be changed.

Note: gift wrapping is not eligible for discount, return, exchange, or reimbursement.

Question 14

Can I use a promo code on my P'Jimmies order?

Accepted Answer

Yes!

If you're a first-time customer, use DONTSLEEPONIT at check-out for 10% off your entire first order.

The code DONTSLEEPONIT may only be used online at alexmill.com. The code is valid for first time orders only, may only be redeemed once, and cannot be combined with any other offer or promotion. This offer is not valid on partnership or third-party merchandise or at Alex Mill wholesale partners.

Question 15

What is the best way to care for my Alex Mill garments?

Accepted Answer

We create clothing that’s meant to triumph trends and time; caring for it properly ensures it’s up to the task.

How to Wash

Our first rule of thumb: Wash only when necessary! Use non-toxic detergents to protect your fabrics—chemicals break down natural fibers over time and contribute to visible wear on your garments. For bonus points, add a Cora ball (AKA a microfiber-collecting laundry ball) to the washing machine to catch plastic particles before they escape into our waterways. Avoid fabric softeners as they also contribute to fabric deterioration and are comprised of chemicals that do some pretty nasty things to the environment.

How to Dry

While you can toss most of our designs in the dryer, we encourage you to line dry or to tumble dry at a very low temperature. This saves energy and protects the fibers in your garments (particularly important for preserving rich, deep colors). Add a wool dryer ball, or even a tennis ball, to speed up the drying process and use less energy. If you want to add essential oils at this stage, it’s a quick way to infuse a scent you love.

When to Dry Clean

Our designs can be cared for at home as we know nobody likes to dry clean—we don’t want our customers to have to! Many times “Dry Clean Only” on a label reflects construction that can’t hold up to a wash. If you decide to dry clean your clothes, we recommend a place that does not use the toxic chemical PERC (it’s been linked to all sorts of not-so-great side effects). Many dry cleaners have eradicated this toxin from their process but it is still used so make sure to ask.

How to Repair

We select fabrics, finishings and construction methods so our garments will last a long time. Snags, tears and any specific issues should simply be repaired! We encourage you to work with a tailor in your area that can handle these—and please contact us directly if you have any specific questions as they pertain to repair.

Question 16

Can I update my address, modify my order, or cancel my order after it's been placed?

Accepted Answer

If you see an error in your shipping address or want to modify/cancel your order, please email help@alexmill.com as soon as possible, and we'll try our best to help.

We fulfill our orders as quickly as possible and cannot promise that we'll be able to stop your package from being sent out in time to change the address or cancel.

Question 17

Can I return a gift?

Accepted Answer

Yes, we're happy to make return arrangements for items received as gifts (excluding final sale items)! Once we receive the return, we will send you an e-gift card to your email. The gift card will not expire.

You can initiate a return at returns.alexmill.com. If you don't have an order number please reach out to us at help@alexmill.com.

Question 18

Can you help me find the perfect gift?

Accepted Answer

Yes!

This holiday season we're offering our customers a holiday gift concierge service. All you need to do is answer a few simple questions (should only take 60-seconds) and our team will email you with a few personalized gift recommendations.

Happy gifting!

Question 19

Do you offer a first-time shopper discount code?

Accepted Answer

Yes!

If you're a first-time customer, use AMWELCOME10 at check-out for 10% off your entire first order.

The code WELCOME10 may only be used online at alexmill.com. The code is valid for first time orders only, may only be redeemed once, and cannot be combined with any other offer or promotion. This offer is not valid on partnership or third-party merchandise or at Alex Mill wholesale partners.

Question 20

Are P'Jimmies eligible for returns or exchanges?

Accepted Answer

Yes!

Orders with P'Jimmies are eligible for returns and exchanges as per our standard policy.

Question 21

Do you offer free shipping?

Accepted Answer

We offer free shipping on orders above $200.

*Terms & Conditions: Free shipping on orders $200 and up offer valid on U.S. purchases made at alexmill.com. Valid on orders shipped to the United States (excludes Puerto Rico and U.S. Territories) via standard ground shipping. Cannot be applied to previous purchases. Return requests must be made in accordance with our return policy. Terms are subject to change.

Question 22

What is your promo code policy?

Accepted Answer

Usage of Coupon Codes/Discount Codes:

Limited one (1) time use per coupon and/or discount code per customer. Discounts will be applied at checkout. Online offers have no cash value and are not redeemable for cash. Not valid on previous purchases or when combined with any promotional offers. Offers not valid on partnership or third-party merchandise or at Alex Mill wholesale partners.

Question 23

When will my order arrive?

Accepted Answer

All orders ship within 2-3 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking information.

DESTINATION	PROCESSING TIME	ESTIMATED DELIVERY	CARRIER
Domestic Ground	2-3 business days	3-10 business days	UPS
Domestic 2-Day Air	See below*	2 business days	UPS
Domestic Next Day Air	See below*	Next business day	UPS
International	2-3 business days	3-10 business days	DHL Express
Military, APO, FPO, PO Box	2-3 business days	2-4 weeks	USPS

*Expedited orders will ship same-day if the order is placed before 10am EST on a normal business day. Orders placed after 10am EST, on a weekend or holiday will be shipped out on the next business day.

Question 24

How do you ship?

Accepted Answer

We ship via UPS for domestic shipments, DHL Express for International shipments, and USPS for all Military, APO, FPO, and PO Box shipments.

FAQ