Ordering
We accept Visa, MasterCard, American Express, and Discover cards. Orders can also be placed via PayPal Express Checkout.
Have a question about your order or have an issue placing an order? We’re here to help! Drop us an e-mail at help@alexmill.com or give us a ring at (212) 343-2539. We’re available from 10am - 6pm ET, Mondays through Fridays (excluding national holidays).
Shipping
Free shipping. Fast and easy returns.*
*Terms & Conditions: Free shipping offer valid on U.S. purchases made at alexmill.com. Valid on orders shipped to the United States (excludes Alaska and Hawaii) via standard ground shipping. Cannot be applied to previous purchases. Return requests must be made in accordance with our return policy. Terms are subject to change.
Domestic Shipping
Domestic Ground- Lower 48 states (3-5 business days*) : FREE
- Alaska & Hawaii (5-7 business days*) : FREE
Next Day Air (no weekend delivery*): $40
*Due to COVID-19 precautions, our shipping warehouse is closed on Fridays. Orders placed before 12pm ET typically ship out that day. Any order placed after 12pm on Thursday will be shipped out on the following Monday, including FedEx overnight and 2-day air. Orders placed on weekends and holidays will be shipped the following business day. Tracking information will be sent once the order has been processed and shipped.
There may be short shipping delays as our warehouse is working on limited hours due to COVID-19. We appreciate your patience! Please contact help@alexmill.com with any questions or concerns.
International Shipping
Unfortunately, AlexMill.com is currently unable to ship outside of the United States, in order to provide the best shopping experience for our customers. In the meantime, you can shop us internationally through select partners:
- Women’s
- Goop
- NET-A-PORTER
- Nordstrom
- Men’s
- MR. PORTER
- STAG Provisions
- Nordstrom
Returns and Exchanges
We gladly accept returns on all unworn, undamaged items within 60 days of purchase. Please return each item with tags still intact. To start a return or exchange, visit returns.alexmill.com and enter your email. We’ll send you an email that links to your order history — from there, you can select which items you’re sending back and print a prepaid return label.
Refunds may only be issued to the credit card or PayPal account used to make the original purchase. Refunds are typically processed within 7-10 business days. Please note that due to COVID-19, the processing of refunds may be delayed a few weeks.
For online exchanges, you can try a different size in the same style and color. But note: availability is based on inventory. Your exchange purchase will ship once we’ve received and processed the items you are returning.
Alternatively, you may also exchange and return items purchased online in store at 70 Mercer Street.
Discounts and Promotions
You can add a discount code after you’ve started the checkout process. Enter the code at checkout and your total will reflect the new amount.
Our website allows one discount code per order. If you have multiple discounts, save one for your next order or pass it along to a friend.
Discount codes are only applicable to "discountable" items. Exclusions include gift cards, third party merchandise, and other items.
Price Adjustments
We will honor a one-time price adjustment on merchandise within 7 days of the purchase date. The difference will be offered as online store credit only. Please be aware that the exact style and size of an item must be available for purchase when request is made.
Stock
We make every effort to maintain our inventory levels as accurately as possible. However, we may run out of stock on popular items. In the rare case that an item you order is out of stock, we will notify you via e-mail and make the necessary changes to your order total. If the item you want is sold out, please write to us at help@alexmill.com. There’s a chance we may get the product you’re interested back in stock and we’ll do all we can to get it to you.
Product Information
We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, we cannot guarantee that your monitor’s display of any color will be completely accurate.
We manufacture the majority of our product in China across 7 factories. We also make some t-shirts and denim in LA, scarves in Italy and India, and special items in NYC. We have close relationships with our partners and have been working with most of them since Alex Mill started back in 2013.