U.S. Returns and Exchanges
We gladly accept returns on all U.S. orders. Items must be unworn, undamaged and returned within 21 days of purchase. Returns and exchanges cannot be processed for orders delivered to Puerto Rico and U.S. Territories. All international orders are final sale. All items must be returned in original packaging with tags still intact. Items marked Final Sale cannot be exchanged or returned.
To start a return or exchange, visit returns.alexmill.com and enter your email. You will be prompted to either 1) exchange your item for a new size or 2) set up a return. If you choose to set up a return, then you will be emailed a temporary “Instant Credit” voucher that you can put towards a new purchase right away.
Our mission is to offer you exceptional design and superb quality at fair prices. We’ll never compromise on that. As the costs of shipping and warehousing rise, we are determined to maintain our fair pricing and the quality of our clothes. To do that, we charge a $10 return fee, which helps cover the cost of shipping your return back and the restocking process at our warehouse. This fee is waived for exchanges.
What is Instant Credit?
Similar to a gift card, during the Return & Exchange process you will be issued a temporary Instant Credit. This will be equal to the value of your returns and gives you the flexibility to place a new order right away, rather than wait for a credit card refund.
You are not required to use this credit to make a new purchase. If all or some of your Instant Credit is not used by the time your returned merchandise arrives back to us, then you will automatically be refunded the full amount or the difference back to your original form of payment.
Refunds are typically processed within 7-14 business days from when we receive your return. Please reach out to help@alexmill.com for any questions about your return or your Instant Credit voucher.
Alternatively, you may also exchange and return items purchased online in store at 77 Mercer Street.
International Returns
Unfortunately, at this moment, we're unable to accept returns on international orders (We're working on it though!), so all sales are final.